How do I Return an item?
Call 1(800)323-8324 to speak with a representative to arrange for your return.
Please do not send any tools without having called to receive your Return Merchandise Authorization (RMA) number from a representative.
In-The-Door Stainless Steel Tools
Stainless Steel Long Reach Tools & Accessories
All Other Tools
The Fine Print:
What is covered by the 90-Day Warranty?
Manufacturing defects only.
What is covered by the Lifetime Warranty?
Manufacturing defects to the Stainless Steel portion of the product. The tools handle, tip(s), protective coating/shielding, inner wire, and/or any other portion of the tool other than the Stainless Steel rod are not covered by this Lifetime Warranty. Those aforementioned components of the tool not covered by the Lifetime Warranty would be covered by the 90-Day Warranty detailed above.
What is not covered by any warranty?
Accidental damage, general wear and tear, and lost or stolen tools.
What is an In-The-Door Steel Tool?
Any tool that is a component of a Complete Set**, made from steel, with the purpose of opening a vehicle from inside the door panel.
How many In-The-Door tools can I replace?
Up to 3 replacement In-The-Door tools in any 90-day period.
Am I eligible to have my In-The-Door tool replaced under warranty?
Your Complete Set must be the most current version available, or a previously purchased Complete Set that has been continuously updated each year with an Access Tools Annual Update Set.
Is there any cost to replace the In-The-Door tools?
There is no charge for the tool, just for the shipping and handling.
How to process any warranty claim: Call 1(800)323-8324 to speak with a representative to arrange for your warranty claim. Do not send any tools without having called to receive your Return Merchandise Authorization (RMA) number from a representative.
* Access Tools reserves the right to repair or replace, with an equivalent tool, any warranty tool.
* Warranty Term begins from original date of purchase.
*Subject to change at any time.